Tel: +27 (0) 44 343 2317
Fax: +27 (0) 86 691 6625
Mobile: +27(0) 83 233 4265
Email: hospandhome@telkomsa.net

Hospitality & Home Hospitality & Home Hospitality & Home Hospitality & Home Hospitality & Home Hospitality & Home Hospitality & Home Hospitality & Home

ORDERING
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions were errors arise. Should such a situation occur, Hospitality and Home cannot accept your order. In the event of a mistake you will be contacted with a full explanation and corrected offer. The information displayed is considered as an invitation to treat, not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

DELIVERY AND RETURNS
Hospitality and Home returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.

EXCHANGE
If when you receive your product (s), you are not completely satisfied you may return the items to us, (within seven (7) working days) for an exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, and all the accessories and documents provided by the manufacturer.

If our labels are removed from the product - the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with proof of delivery. Hospitality and Home will not be held responsible for items lost or damaged in transit.

All shipping back to Hospitality and Home is paid for by the customer. We are unable to refund your postal fees.

Any product returned, found not to be defective, can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

If you are retuning items for exchange please be aware that a second charge may apply.

NON-RETURNABLE
For reasons of hygiene and public health, refunds/exchanges are not available for used sundries and bedding (this does not apply to faulty goods - faulty products will be exchanged like for like).

Discounted or our end of line products can only returned for repair. NO refunds of replacements will be made.

INCORRECT/DAMAGED GOODS
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Hospitality and Home immediately, this will be given special priority and you can expect to receive the correct item ASAP.

DELIVERY SERVICE
We try to make the delivery process as simply as possible and are able to send your order either to your home or your place of work.

Delivery times are calculated in working days Monday to Friday. In the case of Public Holidays and over the Christmas Period, please allow an extra two working days.

We aim to delivery within 7 to 10 working days, but sometimes due to high order volumes in sales, please allow 10 to 15 working days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

PRIVACY NOTICE
This policy covers all users who register to use the website.

SECURITY
We have taken the appropriate measure to ensure that your personal information is not unlawfully processed. Hospitality and Home uses industry standard practices to safeguard the confidentiality of your personal identifiable information.

We will use the information you provide only for the following reasons:

  • To send newsletters and details of offers and promotions in which we believe you will be interested.
  • To improve the content design and layout of the website
  • To understand the interest and buying behavior our registered users
  • To perform other such general marketing and promotions focused on our products and activities.
 

CONDITIONS OF SERVICE

Hospitality and Home and its affiliates provide their services to you subject to the following conditions:

  • If you visit our shop at Hospitality and Home you accept these conditions; please read them carefully, Hospitality and Home controls and operates this site from its offices within Sedgefield, South Africa.
  • If you choose to access this site from another Country you do so at your own initiative and are responsible for compliance with applicable to local lands.
 

COPYRIGHTS

Licence and Site Access
Hospitality and Home
grants you a limited license to access and make personal use of this site. This licence does not include any resale's of commercial use of this site or its contents, any collection and use of any products, any collections and use of any product listings, descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extractions tools.

This site may not be reproduced, duplicated, copied, sold or resold or otherwise exploited for any commercial exploited without written consent of Hospitality and Home

Product Descriptions
Hospitality and Home and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free.

From time to time there may be information on Hospitality and Home that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order) we apologise for any inconvenience this may have caused you.

Prices
Prices and availability of items are subject to change without notice the price advertised on this site are for orders placed and exclude VAT and Delivery. Prices will be confirmed via email.