Terms & Conditions
Please note: All prices exclude VAT & Are Subject To Change Without Notice Due to R/$ Exchange Rate
- All prices are subject to change without notice.
- All deliveries are subject to a delivery fee except for local pickup
- Delivery 7 to 10 working days - subject to availability
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions were errors arise. Should such a situation occur, Hospitality and Home cannot accept your order. In the event of a mistake you will be contacted with a full explanation and corrected offer. The information displayed is considered as an invitation to treat, not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Exchange & Returns
If when you receive your product (s), you are not completely satisfied you may return the items to us, (within seven (7) working days) for an exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, and all the accessories and documents provided by the manufacturer.
If our labels are removed from the product - the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with proof of delivery. Hospitality and Home will not be held responsible for items lost or damaged in transit.
All shipping back to Hospitality and Home is paid for by the customer. We are unable to refund your postal fees.
Any product returned, found not to be defective, can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
If you are returning items for exchange please be aware that a second charge may apply.
For reasons of hygiene and public health, refunds/exchanges are not available for used sundries and bedding (this does not apply to faulty goods - faulty products will be exchanged like for like).
Discounted or our end of line products can only returned for repair. NO refunds of replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Hospitality and Home immediately, this will be given special priority and you can expect to receive the correct item ASAP.